Provision of IT Support
European Defence Agency, Brussels
General Information and Communication Technology (ICT) Support
4-years contract
Lot No: 1 General Information and Communication Technology (ICT) Support
6 000 000.00 EUR
Lot No: 2 Support in the Area of Microsoft Project Portfolio Management (PPM) System
400 000.00 EUR
Deadline: 15/4
LOT1
The objective of this lot is the provision of services in the areas of:
User support
System maintenance and administration
Application development and maintenance
Enterprise and Solution Architecture
The scope includes all the information and communication systems operated by EDA
except those processing EU classified information.
Description of EDA ICT Systems
The core technologies of EDA are based on Microsoft software and HP hardware, including but not limited to:
Server Hardware – HP, x86 servers, rack-mountable
Network Hardware – Cisco, HP, Netgear switches – Cisco firewalls
Backoffice – Microsoft Windows Server 2012, 2016, 2019 – Microsoft Active Directory – Microsoft SQL Server 2012, 2008 – Microsoft Exchange 2013, 2016, 2019 – Microsoft SharePoint 2013, 2010 – Microsoft CRM – System Centre Configuration Manager 2012 R2 – System Centre Operations Manager 2012 R2 – Microsoft UAG and Forefront Identity Manager – Windows defender Antivirus – InTune (laptops, mobiles)
Front Office – Windows 10 – O365 suite – SharePoint Online – Skype for Business, WebEx, Teams – Apple iPhone / iPad
Development tools – MS Visual Studio [Code] – .NET framework Azure DevOps (Source Control and CD/CI pipeline)
Cloud Administration tools o AWS Portal o Microsoft Azure o Microsoft 365
Basic Service – EDA requires the Contractor to provide the services for a monthly fixed price:
Contract management
On-call standby ICT specialists service
Purchasing service
LOT2
The objective of this lot is the provision of services in the area of Microsoft Project Portfolio Management (PPM) system.
Technical support service
User training
System maintenance and development
Description of EDA PPM System –
The EDA PPM system is based on Microsoft software:
Project Online
Project Online Desktop Client
Project License 2 and 3
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