Technical support for operational equipment

Buyer: European Border and Coast Guard Agency (FRONTEX), Warsaw

Duration: 48 Months

Estimated value excluding VAT: 12 000 000,00 EUR

Deadline for receipt of tenders: 07/04/2025 – 16:00:59 (UTC+2)

LOT-0001: Central technical support for Frontex Operational Equipment (Implementation, ServiceDesk, all remote maintenance coordination and training coordination services). Estimated value excluding VAT: €3.000.000

Description: The Lot 1 Contractor shall coordinate all activities of (Lot 2-3) in-field Contractors and shall provide all the necessary information to the In-Field Contractors for the implementation of the services. Frontex recognizes four distinct execution stages of activities under the future contracts: 1. Implementation (one time) a. Preparation b. Design and compliance c. Solution implementation stages i. Stage 1- Go-live (Level 1) Initial Operational Capability ii. Stage 2 – In-Field Corrective Maintenance iii. Stage 3 – Remote and In-Field training and Preventive Maintenance iv. Stage 4- Full Operational Capability (Common to all future Contractors) 2. Annual Technical Support Services a. ServiceDesk and Remote Support Services b. Preventive Maintenance and Training Coordination 3.Upon Frontex Request: a. Auxiliary Services: i. Studies ii. Additional Services b. Additional personnel d. Service Management Tool specialist e. Technical Documentation specialist 4. Phase-out Services

LOT-0002: In-Field technical support, maintenance and training services of Portable Operational Equipment. Estimated value excluding VAT: €5.000.000

Description: Lot 2 – In-Field technical support, maintenance and training services of Portable Operational Equipment (Binocular, Borescope, Cooled Thermal Camera with Tripod, Night Vision Binocular, Night Vision Goggle, SmartDec Camera, Stabiscope, Non Cooled Thermal Camera, CO2 Detector, Heartbeat detector, Jammer Detector, Radiation detector, Spectrometer, Power Generator (Large), Power Generator (Small), Uninterruptible power supply, Radio communication equipment, Document checking device, Document Reader, Fingerprinting Scanner (EURODAC),On-Board-Diagnostic) and In-Field technical support (preventive maintenance (only basic checks)) of Supporting Equipment (certain Information Communication Technology (ICT) equipment (such as conference camera, docking station, laptop, mobile phone, monitor, printer, tablet, video projector, video projector), and Protective Equipment (bulletproof vest, helmet)). The Lot 2 In-Field Contractor shall cover all Frontex portable technical equipment up to Level 2 In-Field support, repairs, and maintenance services. The Lot 2 In-Field Contractors shall be able to fulfil in live field technical support and Maintenance based on the service Package that Frontex has selected (Gold, Silver, Bronze). The Lot 2 In-Field Contractor under the coordination of Lot1 Contractor shall ensure that the periodicity of the maintenance activities with physical presence of Contractor’s staff at each deployment location that Frontex stores or operates equipment of the respective Lot. Frontex recognizes the following distinct management stages of activities for Lot 2-3 In-Field Contractor(s), under the respective future contracts: 1. Implementation (one time) a. Contribution to Preparation b. Contribution to Design and compliance c. Solution implementation Stages i. Stage 1- Initial Equipment’s Functionality Analysis/Survey ii. Stage 2- Survey report, Corrective/Preventive Maintenance and Training Services iii. Stage 3- ILS Implementation 2. Annual Service Provisions: a. In-Field support and maintenance (preventive and corrective) services for technical and supporting equipment b. In-Field Specialised Training 3.Upon Request: a. Auxiliary Services: i. Studies ii. Additional Services 4.Phase-out

LOT-0003: In-Field technical support, maintenance and training services of Vehicular Systems (Mobile Surveillance Systems (MSS) and Vehicles for Migration Management (VMM)). Estimated value excluding VAT: €4.000.000

Description: Lot 3 – In-Field technical support, maintenance, and training services of Vehicular Systems (Mobile Surveillance Systems (MSS) and Vehicles for Migration Management (VMM)) and training services. The Lot 3 In-Field Contractor shall cover all Frontex vehicular technical equipment up to Level 2 In-Field support, repairs, and maintenance services. The Lot 3 In-Field Contractors shall be able to fulfil in live field technical support and Maintenance based on the service Package that Frontex has selected (Gold, Silver, Bronze). The Lot 3 In-Field Contractor under the coordination of Lot 1 Contractor shall ensure that the periodicity of the maintenance activities with physical presence of Contractor’s staff at each deployment location that Frontex stores or operates equipment of the respective Lot. Frontex recognizes the following distinct management stages of activities for Lot 2-3 In-Field Contractor(s), under the respective future contracts: 1. Implementation (one time) a. Contribution to Preparation b. Contribution to Design and compliance c. Solution implementation Stages i. Stage 1- Initial Equipment’s Functionality Analysis/Survey ii. Stage 2- Survey report, Corrective/Preventive Maintenance and Training Services iii. Stage 3- ILS Implementation 2. Annual Service Provisions: a. In-Field support and maintenance (preventive and corrective) services for technical and supporting equipment b. In-Field Specialised Training 3.Upon Request: a. Auxiliary Services: i. Studies ii. Additional Services 4.Phase-out