Tendr pro Soudní dvůr EU: Design, implementation and operation of IT solutions

Design, implementation and operation of IT solutions for the Court of Justice

Court of Justice of the European Union, Luxembourg

Short description – The purpose of this contract is the provision of the following services:

— analysis and design of IT solutions (new, or development of those existing),

— detailed technical specification of IT solutions (new, or development of those existing) based on a design file,

— implementation of IT solutions (new, or development of those existing) (based on a design file and detailed technical specifications),

— correction of IT solutions operating errors and level 3 support,

— licencing IT solutions (new, or development of those existing),

— management of the development framework,

— level 1 and 2 user support (IT, mobile and telephone Helpdesk),

— operation of the Court’s infrastructures (including networks and multimedia),

— telephone switchboard.

Total value excluding: €55.000.000

LOT1 – Analysis, design and licensing of IT solutions:

— IT solutions analysis and design,

— IT solutions licencing.

Estimated value €8.000.000

LOT2 – Implementation of IT solutions:

— technical specification for IT solutions,

— implementation of IT solutions,

— correction of IT solutions and level 3 support,

— management of the development framework.

Estimated value €19.000.000

LOT3 – User support operations

— Helpdesk,

— operation of infrastructures,

— telephone switchboard,

— support and infrastructure on demand,

— multimedia assistance.

Estimated value €28.000.000

Deadline 17/4

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