Design, implementation and operation of IT solutions for the Court of Justice
Court of Justice of the European Union, Luxembourg
Short description – The purpose of this contract is the provision of the following services:
— analysis and design of IT solutions (new, or development of those existing),
— detailed technical specification of IT solutions (new, or development of those existing) based on a design file,
— implementation of IT solutions (new, or development of those existing) (based on a design file and detailed technical specifications),
— correction of IT solutions operating errors and level 3 support,
— licencing IT solutions (new, or development of those existing),
— management of the development framework,
— level 1 and 2 user support (IT, mobile and telephone Helpdesk),
— operation of the Court’s infrastructures (including networks and multimedia),
— telephone switchboard.
Total value excluding: €55.000.000
LOT1 – Analysis, design and licensing of IT solutions:
— IT solutions analysis and design,
— IT solutions licencing.
Estimated value €8.000.000
LOT2 – Implementation of IT solutions:
— technical specification for IT solutions,
— implementation of IT solutions,
— correction of IT solutions and level 3 support,
— management of the development framework.
Estimated value €19.000.000
LOT3 – User support operations
— Helpdesk,
— operation of infrastructures,
— telephone switchboard,
— support and infrastructure on demand,
— multimedia assistance.
Estimated value €28.000.000
Deadline 17/4
