Call: Digital Communications Services

Buyer: The European Aviation Safety Agency (EASA)

Budget: €8M

deadline: 12/10

EASA wishes to procure, as part of this contract, Digital Communications Services to ensure the operation, maintenance and continuous development of its web platforms and digital presence.

The contract focuses on the following main areas:

• Digital Communications Services: Operation, administration, security and hosting of platforms built on the Drupal content management system (such as the main EASA website, the intranet, the Sustainability Portal and others). This also includes round-the-clock support (24/7/365) in the event of major outages, content migration, marketing automation (Mautic) and web analytics (Matomo).
• Content management and improvement services: Support with the creation, optimisation and management of multilingual content, integration of advanced tools (such as recommendation systems, A/B testing and AI features), and the development of native mobile applications for Google Play and the Apple App Store.
• User Experience Design Services: Graphic design, creation of animations and infographics for the web, management of the digital style guide, and consultancy on optimising user experience (UX).
• Digital Communication Strategy & Advice: Consultancy and management of digital marketing (including social media and email campaigns), project management and training for agency staff.