Call: Design, Development and Deployment of Public-Facing Multilingual Chatbots to Support the Implementation of the Digital Services Act and the Artificial Intelligence Act

Buyer: European Commission, DG CNECT – Communications Networks, Content and Technology, Brussels

Estimated value excluding VAT: €200 000,00 EUR

Duration: 18 Months

Deadline for receipt of tenders: 06/03/2026

The DSA chatbot will provide users with information, guidance, and assistance on their rights under the DSA.

The AI Act chatbot will target small and medium-sized enterprises (SMEs), start-ups, and other stakeholders who may not have extensive legal or technical resources and are subject to the AI Act, offering guidance on key provisions, applicability, and compliance steps.

Both chatbots will be hosted on Commission’s websites on the ec.europa.eu domain.

This initiative is structured with the objective of delivering a robust and operational solution while laying the groundwork for potential future scaling and reuse across other policy areas.

As part of the contract, maintenance shall include not only ensuring the continued availability and functionality of the system but also implementing regular security updates, vulnerability management, and the correction of bugs or errors that could impact performance or data protection.