Integrated Workspace Management Service
Interpol, Lyon, Francie
Jazyk nabídky: angličtina
Introduction: IWMS as a new service is part of a bigger project of transformation which consists in enabling INTERPOL to manage corporate workflow and process in a single platform:
The objective of this transformation of the organization, while respecting the different workflows/processes which already existed procedures from different department is to: Transforming the organization (EDRM) into an efficient service center. Maintain and improve the quality of services provided to users. Comply with ITIL good practices. Industrialize, strengthen and improve current processes. For this reason, the new service must provide a common API that allows integration with all Enterprise Service Support Management Services of the market (BMC, Service Now, IBM, etc.).
Functional requirements: The main priorities for INTERPOL are: Space management, including employee service management. Following the priorities, INTERPOL aims at an upgradable and scalable solution. For example the technical part (electricity, building) can be implemented as a change request especially if they are part of different modules.